Privacy Policy

1. Who we are

Bluezone Care Ltd is a CQC-regulated domiciliary care provider. Our registered office and contact details are:

2. What information we collect

We may collect the following personal information:

• Contact details: name, address, email address and telephone number.
• Care-related information: health and care needs, medical history, medication details and emergency contacts, when you or a representative request a care assessment or service.
• Website usage data: IP address, browser type, pages visited and device information, collected through cookies and analytics tools.
• Employment information: CVs, contact details and references when you apply for a role with us.

3. How we use your information

We use your information to:

• Provide, manage and improve our care services.
• Respond to enquiries, assessments and appointment requests.
• Process job applications and recruitment.
• Send you service updates, newsletters or marketing where you have consented.
• Comply with legal and regulatory obligations, including CQC requirements.
• Improve our website and protect against fraud or abuse.

4. Legal basis for processing

We process personal data only where we have a valid legal basis under UK GDPR, such as performance of a contract, legal obligation, vital interests, consent or legitimate interests. Sensitive health data is processed with additional safeguards, usually based on consent, vital interests or the provision of health and social care services.

5. Sharing your information

We do not sell your personal data. We may share information with trusted third parties such as healthcare professionals, local authorities, regulators (e.g. the CQC), insurers and IT service providers, only when necessary and under appropriate confidentiality and security arrangements.

6. Cookies and analytics

Our website uses cookies and similar technologies to improve your experience and analyse traffic. You can manage cookie preferences through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

7. Data retention

We keep personal information only for as long as necessary for the purposes for which it was collected, or as required by law, regulation or professional standards. When no longer needed, information is securely deleted or anonymised.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Object to or restrict processing.
• Withdraw consent at any time.
• Make a complaint to the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details above.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. This includes encryption, access controls and staff training.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.